Privacy

Who we are

ONE SOLE SAS, Paris, France (company in formation). Contact: see the footer. We make custom insoles from a scan of your feet.

What we collect

On the foot check: your answers, no name, no email unless you give one at the end to receive your result. On an order: your name, email, phone, shipping address, size, personalisation and payment status (the card itself is handled by Stripe, we never see it). On the scan: 3D files or photos of your feet, your weight and height.

Your scan is biometric data

The 3D shape of your feet can identify you. We process it only with your explicit consent, given when you upload it, for one purpose: designing your insoles. It is encrypted at rest on our servers in Europe, never sold, never shared with advertisers. It is kept so you can reprint or order a second pair without a new scan; you can ask for its deletion at any time and we delete it within 30 days. Residents of Illinois, Texas, Washington and the European Union have specific rights over biometric data: the same rule applies to everyone.

How long we keep things

Order data: 10 years (accounting). Scan: until you ask for deletion, and at most 3 years after your last order. Foot check answers: 12 months. Email given on the foot check: until you unsubscribe.

Who sees your data

Our team, our 3D-printing partner (receives an anonymous insole file, never your name or scan), the carrier (name and address), Stripe (payment). All under contract.

Your rights

Access, correction, deletion, portability, objection. Write to the contact address in the footer. You can complain to the CNIL (France) or your local authority.

Cookies

One technical cookie for your language and, if you vote, a local marker so you vote once. No advertising cookie without your consent.

Updated 2026-11-11.